Terms of Service

1. Who we are

Own Invoice is an online invoicing service operated by [[ COMPLETE: registered legal entity name and registration number ]], a company registered in South Africa with its address at [[ COMPLETE: registered address ]]. You can reach us at [[ COMPLETE: support email address ]].

These terms form an agreement between you and us. By creating an account you agree to them. If you do not agree, please do not use the service.

2. Your account

You need a verified email address to use Own Invoice. You are responsible for what happens under your account, including keeping your password and any sign-in links private. Tell us promptly if you believe someone else has access to it.

You must be at least 18 years old, and you must give accurate business details. Invoices you issue are your documents and your responsibility, including their accuracy, the tax you charge, and your compliance with any law that applies to your business.

3. Plans and pricing

All prices are in South African Rand and include VAT where applicable.

The Free plan's invoice is counted over the life of your account rather than per month. Once it has been used it does not return, whether or not you delete the invoice afterwards.

Paid plan allowances reset at the start of each calendar month. Unused allowance does not carry over. A Single Invoice Pass does not expire and is used the moment you create an invoice with it.

4. What “unlimited” means

• 1 000 invoices per calendar month.
• 2 000 saved clients held at any one time. This is a running total, not a monthly one.

These are circuit breakers against runaway or automated use, not targets. If you reach one through genuine business activity, contact us and we will work something out; we would rather raise a ceiling than lose a customer to it.

Because a fair-use ceiling exists to stop automated use, a Single Invoice Pass does not buy past it.

5. Sending invoices by email

Direct email delivery, where we send your invoice and its PDF from our servers, is available on the Pro plan and on any invoice created with a Single Invoice Pass. On other plans you can download the PDF and send it yourself.

Because every account shares the reputation of our sending domain, outbound email carries volume limits that apply whatever unlocked the send:

• Free: 3 invoice emails per day
• Starter: 20 invoice emails per day
• Pro: 200 invoice emails per day
• Any single invoice may be sent or resent at most 10 times

You may only send invoices to people who are expecting to do business with you. Own Invoice is not a mailing list, and using it as one is grounds for suspension.

6. Billing, renewal and cancellation

Paid plans are billed monthly in advance and renew automatically until cancelled. Payments are processed by our payment provider; we do not see or store your card details.

Cancelling

You can cancel at any time from your account settings. There is no cancellation fee and no notice period. Cancelling stops future billing immediately and you keep your plan until the end of the period you have already paid for, after which the account moves to the Free plan.

We do not refund part of a month. If you cancel on day three of a month you have paid for, you keep that month rather than receiving a portion of it back.

Failed payments

If a renewal payment fails, your plan stays active for a short grace period while the payment is retried. If it is not settled within that period the account moves to the Free plan. Your invoices and clients are not deleted when this happens.

Price changes

We may change prices. If we do, we will tell you by email at least 30 days beforehand, and the new price applies from your next renewal after that notice. You can cancel before then.

7. Your invoices and your data

Your invoices, clients and business details remain yours. We do not sell them, and we do not use them to advertise to you or anyone else. We process them to provide the service, as described in our Privacy Policy.

An invoice is a financial record, so once you have issued one, the service is deliberately conservative about removing it: issued invoices can be voided, which cancels them while keeping the record, but not deleted. Drafts can be deleted freely.

You can delete your account at any time from your settings, which removes your account, your saved clients and your invoice records. This cannot be undone, so export anything you need first. Keeping copies of your own tax records is your responsibility.

8. Acceptable use

You agree not to:

• use the service to issue fraudulent, misleading or unlawful invoices;
• send unsolicited bulk email through the service;
• attempt to bypass plan allowances, fair-use ceilings or billing;
• probe, scan or disrupt the service or the infrastructure it runs on;
• resell or white-label the service without our written agreement.

We may suspend or close an account that breaches this clause. Where it is reasonable to do so, we will tell you why and give you a chance to put it right first.

9. Availability and liability

We work to keep Own Invoice available and correct, but we do not guarantee uninterrupted or error-free service. We may need to suspend access for maintenance, and we will try to keep that brief and outside business hours where we can.

To the extent the law allows, our total liability to you for any claim relating to the service is limited to what you paid us in the three months before the claim arose. We are not liable for lost profits, lost business or indirect loss.

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or other South African law that cannot be limited by agreement.

10. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email or in the app before it takes effect. Continuing to use the service after that means you accept the updated terms. The date at the top shows when these terms last changed.

11. Governing law

These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

If you have a complaint, please contact us first at [[ COMPLETE: support email address ]]. We would rather resolve it directly.